Satisfaction Guarantee:

We want you to l-o-v-e your lashes when you walk out the door!  If, for whatever reason, you don't - please let us know within 3 days, and we'll be happy to provide a corrective lashing appointment.  

Reserving Appointments:

We require a credit card to hold all appointments.  Your card will not be charged at the time of booking and is only used to hold your appointment.  You may notice a $1 hold on your card; this is a security measure by our booking system and will be returned within a day or two.  You may use a different card or cash to pay at checkout.

Cancellations and No Shows:

Your appointments are very important to our LashBee team professionals.  We hold your appointment time just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 24 hours notice.  This way, our stylists will be able to adjust their schedules accordingly, and we may be able to accommodate clients on our wait list  For no-show or late cancellations / changes, we will charge 50% of the service to cover the time and opportunity cost for our LashBee stylist.  Clients who cancel within 24 hours or no-show three times will be required to pay in full for their appointment at the time of booking.  We appreciate your understanding!

Changes to Appointment Time:

To change your appointment time, you may either reschedule online (link provided in your confirmation email!), call us at 215.367.1664, or email us at hello@lashbee.com and we can adjust it for you.  Please note that because LashBee is by appointment only, we may not be able to accommodate all change requests.  Changes within 24 hours of appointment time will incur a late-change fee of 50% of the service price.

Late Arrivals:

If you're running late, please let us know ASAP by calling 215.367.1664 or emailing us at hello@lashbee.com.  Late arrivals for fill appointments may be serviced for the remainder of their allotted service time, as time and other bookings permit. Clients will be expected to pay the full service fee.

We cannot guarantee a full set for clients who arrive more than 15 minutes late.  Clients who arrive more than 30 minutes late for a full set or longer fill may have their appointment canceled.  Clients who arrive 30+ minutes late three times will be required to pay in full for their appointment at the time of booking.

 

Membership Fees:

Membership fees will be charged on the day of enrollment and that month's membership time can be used immediately.  The membership will renew each month on the same date as originally enrolled (for example, if you register on the 5th of the month, your next membership charge will go through on the 5th of the following month).

Additional Fill Time:

After using up your allotted fill time in a given month, you are welcome to book additional fill time.  Simply book as you normally would, and we will apply your 10% membership discount at checkout!

After-care Products Purchases: 

Members-only pricing (10% off) will be applied at checkout.

Referral Program:

Members are eligible to receive a $10 bonus for each client they refer who books a full set.  This bonus will be applied to the following month's membership fee (e.g., a referral received in September will reduce October's membership fee by $10).

Additional Promotions:

Unless otherwise indicated, additional discounts are not applicable to membership services.

Upgrade / Downgrade Membership:

To upgrade or downgrade your membership level, simply log in to your account and make the change.  Haven't registered for an account?  Drop us a note at hello@lashbee.com and we'll set you up for the next billing cycle.

Cancellation:

To cancel your membership, either log in to your account or please notify us in writing 5 business days before the next billing cycle.  We can be reached at hello@lashbee.com.