We want you to l-o-v-e your lashes when you walk out the door! If, for whatever reason, you don't - please let us know within 3 days, and we'll be happy to provide a corrective lashing appointment.
We require a credit card to hold all appointments. Your card will not be charged at the time of booking and is only used to hold your appointment. You may notice a $1 hold on your card; this is a security measure by our booking system and will be returned within a day or two. You may use a different card or cash to pay at checkout.
Cancellations and No Shows:
Your appointments are very important to our LashBee team professionals. We hold your appointment time just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 24 hours notice. This way, our stylists will be able to adjust their schedules accordingly, and we may be able to accommodate clients on our wait list For no-show or late cancellations / changes, we will charge 50% of the service to cover the time and opportunity cost for our LashBee stylist. Clients who cancel within 24 hours or no-show three times will be required to pay in full for their appointment at the time of booking. We appreciate your understanding!
Changes to Appointment Time:
To change your appointment time, you may either reschedule online (link provided in your confirmation email!), call us at 215.367.1664, or email us at firstname.lastname@example.org and we can adjust it for you. Please note that because LashBee is by appointment only, we may not be able to accommodate all change requests. Changes within 24 hours of appointment time will incur a late-change fee of 50% of the service price.
If you're running late, please let us know ASAP by calling 215.367.1664 or emailing us at email@example.com. Late arrivals for fill appointments may be serviced for the remainder of their allotted service time, as time and other bookings permit. Clients will be expected to pay the full service fee.
We cannot guarantee a full set for clients who arrive more than 15 minutes late. Clients who arrive more than 30 minutes late for a full set or longer fill may have their appointment canceled. Clients who arrive 30+ minutes late three times will be required to pay in full for their appointment at the time of booking.