The basics

Q: What are eyelash extensions?

A: Semi-permanent eyelash extensions are synthetic lashes that are attached to your natural eyelashes.  Unlike false or strip lashes, extensions are glued one by one to individual eyelashes and NOT to your skin. Extensions enhance your natural beauty by adding length and fullness to your existing lashes.  They let you wake up looking radiant and walk out the door without as much as a swipe of mascara!

Q: How long do they last?

A: When properly cared for (www.LashBee.com/care), your eyelash extensions will last until your natural eyelashes fall out as they normally would.  Exact timing varies, but most people’s eyelashes shed every 2-3 months (2-4 per day).  To maintain your look, come in for a fill session every few weeks.

Q: Are they safe?

A: Yes.  When properly applied, eyelash extensions are a safe and gorgeous alternative to mascara and strip lashes.

Q: I've heard extensions make your natural lashes fall out.  Is this true?

A: Nope!  When properly applied and cared for, eyelash extensions will not harm your natural lashes.  Instead, your natural lash will shed as it normally does, taking the extension with it.  A new lash will grow in its place.


The Process

Q: How do I prepare for my appointment?

A: Come to your appointment without wearing any eye makeup (no mascara, eyeliner or shadow).  If you normally wear contacts, bring your case and glasses.  For your first appointment, please arrive 5 minutes early to complete the necessary paperwork.

Q: What happens during my full set appointment?

A: You will first sit down with one of our experienced lash stylists for a brief consultation.  She will examine your natural eyelashes and discuss the look you want to achieve.  After this conversation, you will take a seat on one of our comfortable beds, where you can listen to music or an audio book.  Your lash stylist will cover your lower lashes for protection, then begin the process of individually bonding extensions to your natural lashes.  The procedure is safe, painless and relaxing – so much that you may find yourself drifting off!  At the end of the procedure, your stylist will remove the protective covering from your lashes and give you a first look at your new eyes.

Q: What if I'm not sure what full set to choose?

A: No problem!  Start with a complimentary consultation only.  One of our experienced stylists will help you select the best set for you, as well as answer any questions you may have.  She can also help you schedule the appointment for your full set at that time.  Please note, complimentary consultations do NOT include lash application; please book these appointments separately. 

If you would prefer not to schedule a separate consultation, simply book the set you are most interested in.  All full sets begin with a consultation so you and your stylist can discuss exactly what you're looking for.  If you are decided between two full sets, we recommend booking the longer of the two to ensure that we allot sufficient time for whatever set you ultimately choose.

Q: How long will my appointment take?

A: Depending on how many natural eyelashes you have and the style of lashes you choose, the application of a full set can take up to 2.5 hours, while most fills can be completed within 60 minutes.  For more specific timing, please refer to our services menu. 

Q: I had my extensions applied somewhere else.  Can I still come for a fill at LashBee?

A: Sure!  Because lash styling and technique can vary widely from salon to salon, we require clients with lashes from an outside salon to book a "Fill from Outside Salon."  This service provides our stylists enough time to fully assess your existing extensions and determine the best service for you!  To preserve the health of your natural lashes, we may not be able to fill the existing work (generally in the case of too long and/or heavy extensions) and may instead recommend a removal and application of a fresh full set.  Feel free to give us a call if you have any questions!

Q: Help!  I don't like my lashes from somewhere else.  What can you do? 

A: We're happy to help!  Please book a consultation so that we can take a closer look at your existing lashes and discuss your options.  If the lashes are unsafely applied, we may recommend removal and replacement with a fresh, customized set from one of our highly trained stylists.  


Caring for Your Extensions

Q: How should I take care of my extensions?

A: Caring for your extensions is simple.  In the first 24 hours after your appointment, avoid getting your lashes wet, rubbing them, and going in a sauna or steam room.  Beyond that, just be gentle!   Don’t curl or perm your lashes, and avoid oil-based products near your eyes (makeup, makeup remover, sunscreen, etc.).  We'll send you home with a special lash shampoo to help keep them extra clean.

Read our top lash-care tips here.

Q: Can I wear eye makeup?

A: Extensions are so beautiful on their own that you’ll probably find you don’t need any additional enhancement.  However, if you just can’t live without your eyeliner or mascara, go ahead.  Just make sure it’s water-soluble and oil-free, as makeup with oil can loosen the glue’s bond, causing the extension to separate from the natural lash and fall off prematurely.  We offer a selection of extension-friendly products if you'd like to purchase one..

When you remove your makeup, stick to oil-free removers and be careful not to rub your eyes.  Please be advised that even if you choose to wear oil-free makeup, there’s a chance your extensions will separate prematurely.


Membership Programs

Q: What are these membership programs all about?

A: We've created our membership programs for all the ladies who know what beauty services they can't live without.  Each subscription provides superior pricing and access to special members-only perks throughout the year.

Q: What are my options?

A: For lash extensions, we offer three membership levels, each with an option to automatically include gratuity for your stylist (forget about bringing cash to your appointment!):

  1. Flirt: 90 minutes of fill time each month ($129 or $155 with gratuity)
  2. [On Fleek]: 120 minutes of fill time each month ($170 or $204 with gratuity)

For lash lifts (BeeLifted), we offer two membership options:

  1. BeeLifted (Lift Only): One lash lift every six weeks ($133 or $160 with gratuity)
  2. BeeLifted + Tint: One lash lift + tint every six weeks ($140 or $168 with gratuity)

We also offer a monthly Brazilian waxing membership (one wax each month) for $50 ($60 with gratuity).

For the lash extension and waxing memberships, fees are charged on the day of enrollment, then on that same date each subsequent month.  For the BeeLifted memberships, fees are charged on the day of enrollment, then every six weeks after.

Q: How do I book appointments?

A: It's easy!  After enrolling, check your email for a confirmation from us; this email will include a unique code for your membership.  When booking, simply enter the code when prompted, and your membership benefits will be applied at checkout.  We highly recommend making an account so that you can more easily track your membership and personal information when booking.  If you have trouble entering the code, no worries - we can apply for you at checkout!

Q: What if I used up all my fill time but I want to come in again that month?

A: Book your desired additional fill time, no problem!

Q: Can I roll over unused fill time?

A: No, sorry.  Make sure to get the most out of your membership by using up your time each month!

Q: What if I want to upgrade or downgrade my membership?

A: Easy - if you have an account, log in and change that way.  If you don't, just email us at Hello@LashBee.com, and we'll get you moved to the new level for the next month!

Q: What happens if I go on a long trip or move?

A: Let us know!  We'll put your membership on hold for the month(s) you're away. Not planning to return any time soon?  We can cancel your membership.

Q: What else do I need to know? 

A: Check out our Membership Program Policies for the fine print. Don't worry, though - there's not much.

Q: This sounds amazing! How do I sign up?

A: It IS amazing! Click here to enroll.


BeeLifted Membership Program

Q: What's this membership program all about?

A: We've created our membership program for all the ladies who love their lashes!  Each level allows you to book fill time at our members-only rate, as well as enjoy a 10% discount on after-care product purchases.  You also have access to special members-only perks throughout the year.